Five Levels of Problem Solvers

Do not keep level 1 or 2 performers

Managers, please understand that employees fall into one of these five profiles...what are the risks and costs for keeping level 1 and 2's? There is some value in level 3 and 4's, but level 5 Problems Eliminators save you money!


Level 5: Problem Eliminators

  • Anticipates and addresses problem situations before they become a crisis. They examine the root cause of a problem and they address the issues and implements actions to prevent the problem from reoccurring.

Level 4: Problem Solvers

  • The hero (white knight), they are eager to solve the problems that pop up. They often have good intentions and mean to be helpful, but in reality, they think that they saved the day and you are lucky to have them. It is good to have problem solvers, but do not let them stop until the cause of the problem has been eliminated.

Level 3: Problem Reporters

  • Can see there is a problem, but want someone else to deal with it. After all, they may not have created it and they may think they are not required or paid enough to fix it.

Level 2: Problem Identifiers

  • Like Avoiders, they can see there is a problem, but do not think it is their responsibility to do anything about it, because the problem does not overtly effective them and they have their own problems to deal with.

Level 1: Problem Avoiders

  • Inherently blind to or in denial of problems right in front of them. This is especially true they created it. They do not want to be associated with anything that could hurt their reputations.


Lasts Weeks Poll Results

How do you perceive new job applicants are judged?
Answer Response
Ratio
Looks/Age
30%
Personality
22%
Resume
9%
Future Potential
4%
Current Talents
35%
Total 100%


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  • 4/28/2009 1:50 PM George Richardson wrote:
    Bill,
    Excellent reminder. What process do you have that will identify the sub optimal people? How can the different level of performers be identified to avoid hiring the poor ones?
    George
    Reply to this

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